Contact PureTempMail Support

Whether you have a question about how PureTempMail works, want to report a bug, or need to reach us about a privacy concern, we are here to help. We are a small team dedicated to building a fast, private, and reliable disposable email service, and your feedback helps us improve.

The best way to reach us is by email. We read every message that comes in and aim to respond within 48 hours on business days. For urgent matters such as abuse reports or security vulnerabilities, we prioritize those and typically respond within 24 hours.

Email Us

Send your message to:

[email protected]

Expected response time: within 48 hours on business days.

What Can You Contact Us About?

We welcome messages on a wide range of topics. Here are some of the most common reasons people get in touch:

• General questions: How does PureTempMail work? How long do mailboxes last? Can I extend my mailbox? If the answer is not in our FAQ, feel free to ask — there are no silly questions.
• Bug reports: Found something broken? Let us know what happened, which browser and device you were using, and any steps to reproduce the issue. Screenshots are always helpful.
• Abuse reports: If you believe PureTempMail is being used to facilitate spam, harassment, phishing, or any other form of abuse, please report it immediately. Include as much detail as possible — email addresses, timestamps, and message content help us act quickly.
• Privacy and data requests: Although PureTempMail does not collect personal information or require accounts, we take privacy seriously. If you have a question about how data is handled or want to understand our retention policies, we are happy to explain.
• Feature suggestions: Have an idea that would make PureTempMail better? We appreciate thoughtful suggestions and consider every one. While we cannot implement everything, good ideas often make it into future updates.
• Business and partnership inquiries: If you are interested in partnering with PureTempMail, integrating our service, or have a business proposal, send us the details and we will review it.

Tips for a Faster Response

To help us help you quickly:

• Be specific — include your temporary email address if relevant, the time the issue occurred, and what you expected to happen versus what actually happened.
• For bug reports, mention your browser (Chrome, Firefox, Safari, etc.), operating system, and whether you are on mobile or desktop.
• For abuse reports, include any evidence — forwarded emails, screenshots, or timestamps.

We do not use a ticketing system or automated chatbot. Every message is read by a real person. While we cannot always reply immediately, we do our best to be thorough and helpful in every response.

Thank you for using PureTempMail and for taking the time to reach out.

Before reaching out, you may find your answer in our frequently asked questions. You can also learn how PureTempMail works or explore our blog.

You may also want to review our Terms of Service and Privacy Policy.